News & Views
Last Christmas, an excited customer bounced into Chipping Norton Co-op and told staff ‘I want everything on this page!’. They were holding a copy of the store’s promotional newspaper, pointing to the central food spread. It was just the reaction the Midcounties Co-op store was hoping for.
Easter is another opportunity for Midcounties Co-op’s flagship stores to inspire and delight. As they invite their customers to join them on a four-day flavour adventure over the bank holiday weekend, we show you how Dinosaur helped bring it to life. (more…)Read more
As well as being big business, holidays are a big deal. We spend hours poring over locations, setting budgets, daydreaming. Expectations are always high. Your hotel experience can make or break your holiday – and social media provides the perfect opportunity to share the good, the bad and the faulty aircon. In response, hotels have had to evolve sophisticated customer service strategies. But the real trailblazers are the brands who have harnessed the potential of social shareability to tell their stories, shifting the conversation away from the everyday and into the aspirational.Read more
Up close and personal
How personalisation is revolutionising retail & brand strategy
From buying suggestions on Amazon, to setting up alerts on Skyscanner, the increasing ability of brands to personalise our online experiences, content, product and service offers has started to raise consumer expectations throughout the whole purchasing process. (more…)Read more
Following on from the successful launch of the ‘Good To Be Different’ campaign and fee-free Everyday Rewards scheme, The Co-operative Bank we’re looking to ramp up their activity and convince even more customers to make the switch to their current account.
And what better way to get people’s attention than a big cash incentive.
To support the new incentive, we produced a tactical poster and press campaign that literally put the Bank’s £150 switching offer up in lights all across the UK.
As our appetite for life online continues to grow, so does the amount of digital advertising we ingest on a daily basis. Some of it’s good, a lot of it’s bad, most of it is unwelcome.
As a result, more and more of us are turning to ad blocking software to turn down the noise of a cluttered digital landscape. With Apple now joining the block party, the software that was once a minor concern for the advertising industry is now causing full-scale panic.
Is this the end of digital advertising as we know it… or is the answer to our problem staring us in the face?
Mobile strategy that meets the customer where they are Canadian hockey great Wayne Gretzky once described his success by saying, “I don’t skate to where the puck is, I skate to where it’s going to be.” With greater numbers of UK consumers armed with smartphones and tablets, today’s customers are a lot like that hockey puck – moving at high speeds from one destination to the other, never static for long enough to take a good look at them.